Voopoo Vinci Q/Royal Issues
We are so sorry that you’ve had to locate this page! We do our best to make sure our devices meet the high standards we set for our Customers. If you're having issues with your Vinci Q, we've compiled any we believe you may experience here with some help to resolve this.
Warning Lights
When the Vinci Q cannot work, it will offer a warning light on the button. We’ve compiled all the warning lights here to help you understand them better.
Cannot Detect Pod – Flashes twice in RED – Try cleaning the pins or a new pod
Low Power – Flashes 10 times in RED
Overtime Vaping – Flash 8 times in RED – the device was fired for too long and it’s cut out to prevent this from happening.
Short Circuit – Light on for 2 seconds in RED – Try cleaning the pins or a new pod. This issue is normally due to a fault in the pod.
Over Heat Protection – Light on for 5 seconds in RED – The device is too warm and you’ll need to leave it to cool for some time before using it again.
Not Firing?
When you go to fire the device, check if the light is flashing. If it’s flashing red twice, this means it cannot read the pod. Try cleaning the pins and replacing the pod. If the issue carries on (and I know this sounds weird) push the pod slightly forward and try firing. If the device has been dropped at all, this can cause the plastic to dent and not line the pod up correctly with the pins.
Not Charging?
First of all, is there any life in the device? This means, any lights or ability to fire. If you’ve got some response from the device, try a different charging combination. For example, change your cable or plug, change the outlet or try plugging it into a laptop or console.
Not turning on?
Make sure you’re pressing the button 5 times in RAPID succession. The manual states in the span of 2 seconds.
If you’re still having issues, please contact our customer care team via live chat or via email with a description of the fault and a video to support this. This will help our team resolve your issue quickly. You can email our customer care team at Support@royalflushvape.co.uk