Delivery Enquiries
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We are an EU IOSS Member, we ship directly to your door and take care of the VAT for orders under €150, which means no customs delays or VAT to pay on delivery. Orders are shipped with Royal Mail International or Parcelforce Euro Priority (GLS) with full tracking, insurance, signature on deliver...
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I used the wrong shipping address!
Incorrect Shipping Address Don’t panic! If you’ve chosen the wrong shipping address, please contact our customer care team as soon as you have realised so that we can get this changed as soon as possible. You can reach them through live chat or at support@royalflushvape.co.uk Please be aware, ... -
My order says delivered but it's not here!
Not Received Your Order? If the courier of your choice has marked your order as delivered, but you’ve yet to receive it, please first check any safe spaces or with any neighbours. If you’re still having issues, please contact your courier of choice for more information. If you’ve still had no l... -
My order was confirmed but I've got no shipping details
No Shipping Information It can take some time for your order to be picked up by one of our warehouse operatives. If you still haven’t received your shipping information after 48 hours, please contact us via live chat or email us at support@royalflushvape.co.uk and one of our team can investigat... -
My order was Returned to Sender!
Returned to Sender If you know your order has been marked as "RTS" or Return to Sender, please contact our Support Team as soon as your aware. Our team will contact the courier and handle this accordingly. You can contact our Support Team at Support@royalflushvape.co.uk -
We offer same-day dispatch on orders placed before a specific time. These times are as follows: Royal Mail Tracked 24: Monday to Friday 4:00 pm Saturday 12-noon. DPD Local: Monday to Friday 4:00 pm DPD Weekend Delivery Saturday/Sunday 12-noon. DPD Pickup: Monday-Friday – 4:00 pm Saturday/Su...
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There is an item missing from my order
Missing Items Our warehouse operatives are very thorough when packing your order. We verify the barcode of the product at both the picking and packing stages. But occasionally, mistakes do happen. We do everything we can to prevent this from happening but if you believe an item is incorrect or... -
What happens with my Same Day Order if I'm not home?
Same Day Delivery If you know that you won’t be in during the delivery window, please contact our customer care team before 4:30 pm that day to arrange a safe place. Alternatively, our delivery driver will contact you and inform you of where your order has been placed. -
Where is my Same Day Delivery Order?
Same-Day Delivery Times The delivery window for the Same Day Delivery orders is between 4:00 pm and 8:00pm. If you still haven’t received your order by this time, please contact our customer care team and they will investigate this for you. You can reach them through live chat or at support@ro...