Returns and Exchanges

• How long does it take to return a product?

  Returns Time Scale Once your product has been received, it can take up to 2 working days to investigate and test your product. Should our returns technicians require more time to investigate, you’ll receive an email stating why we need to take extra time and how long this will take. If you woul...

• What is my Warranty?

  Warranty for Devices All our devices have a 3-month warranty. This covers any manufacturer fault found within the device. Aspire devices come with a 6-month warranty. If the fault occurs within 28 days of purchase (or delivery) we will always offer you either a repair, exchange, or refund. If y...

• What is your Returns Procedure?

  Returns You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. We cannot accept any e-liquid for return that has been opened and the tamper seal has been broken. Your item must...