Frequently Asked Questions

• How can I earn more points?
• How do I change my details?
• How do I redeem my points?
• How many points do I earn?
• How to Refer a Friend and earn 1000 Points!
• I can't access my account?!
• If I make an account, what happens to my previous orders?

• How do I verify my age?
• What are the Age requirements on Vaping Products?

• How do I charge my batteries?
• How do I charge my device?
• How do I know which battery to get?
• Is my battery safe to use?
• What is the difference between External and Internal Batteries?

• How do I make my coils last longer?
• How do I prime a coil?
• How often should I change my coil?
• My Coil is Spitting at me, What do I do?
• What do the different resistances mean on the coils?
• What is Variable Wattage?
• What kind of Tank do I need?

See all articles in Coils and Tanks →

• How do I get in contact with Royal Flush Vape

• International Delivery
• I used the wrong shipping address!
• My order says delivered but it's not here!
• My order was confirmed but I've got no shipping details
• My order was Returned to Sender!
• Same Day Dispatch Times
• There is an item missing from my order

See all articles in Delivery Enquiries →

• Argus XT Locking Feature
• "Atomiser Short" Message
• Drag 3 TPP-X Guide
• Smok Acro Issues
• SMOK Nord 4 Device
• Vinci Q/Royal not working?

• What discounts do you have?

• Are your liquids suitable for Vegans, Vegetarians and free of allergens?
• Difference between Nicotine Salts and Freebase Nicotine
• Difference between PG and VG
• How do Shortfills work?
• I can't open my shortfill!
• What are concentrates?
• What are Nicotine Shots?

See all articles in E-Liquid & Nicotine →

• I don't want this item (Unwanted Items)
• My battery won't charge!
• My Device is Leaking!
• My Device is not working!
• My Disposable is faulty!

• Disposables Vs Devices
• What is TPD/TRPR?
• Where to start?

• My Payment Method won't work!
• What are BNPL Options?
• Where's my refund?

• How long does it take to return a product?
• What is my Warranty?
• What is your Returns Procedure?

• When are the Stores Open?

• How do I place a Click & Collect order?
• When can I collect my order?